1. The use of Villa Sofia is based entirely at your own risk, we do not accept any liability whatsoever for theft or damage to your personal possessions, injury or death arising out of the use of equipment or facilities provided.

2. Children are to be supervised when using the swimming pool. No jumping or diving into the pool is permitted. No running on the patio or in the villa is permitted as tiles are slippery when wet.

3. Use only the plastic tumblers provided around the swimming pool, broken glass in the pool will require the pool to be drained, cleaned and refilled at your cost.    

4. All Prices are on a weekly basis & minimum stay is 7 nights. (This may be flexible out of high season)

5. Arrival & Departure dates are Thursday to Thursday unless special arrangements have been made with ourselves.

6. Once booking is confirmed a 25% deposit is required immediately and the remainder of the balance is due 8 weeks prior to arrival. If booking is made within 8 weeks full balance is due at time of booking. Payment is to be made directly by electronic transfer into the bank account as specified by us. The cost of the transfer is for your account. If payment is not received on time, we would endeavour to contact the party leader to confirm that the payment would be sent without further delay, however if payment was still not forthcoming within 7 days of the due by date, or it was indicated that payment would not be forthcoming, we would have no alternative, and shall be entitled to cancel the booking and retain the deposit without notice. The code to the key safe will only be issued on payment in full.

7. If all members of the party are aged under 30 and/or are all of the same sex we require a returnable security deposit payable prior to arrival. This will be a minimum of one weeks full fee.   Deposit will be returned within 14 days of arrival back home, provided no damage or unreasonable cleaning costs are incurred.

8. For bookings within 8 weeks of departure, you are required to convey the full payment on confirmation of booking.

9. Cots and high chairs are available at a charge, please enquire about prices.

10. Any special requirements need to be mentioned at time of booking (e.g. disabled access, special occasions etc)

11. We can only confirm a booking upon receipt of the relevant deposit. A contract will exist only from the time we issue our confirmation of your booking and the deposit is received into our bank account.

12. Any accommodation booking is only for the use of the clients named in your written confirmation, and any subletting, sharing, over occupation or assignment is prohibited.

13. If for any reason we have to cancel your booking, we shall make every effort to offer you suitable alternative accommodation and/or dates, if you reject this we will at your request, and in full and final settlement, refund all amounts paid to date. Should you cancel the booking within 8 weeks of arrival, we will endeavour to secure a booking for the villa, if we are  unable to fill the villa, you will be liable to pay 80% of the weekly charge for each week cancelled.

14. Any complaints regarding the accommodation must be advised to the managing agent or key holder within 24 hours of first arrival.

15. All baggage, money and personal possessions remain at all times and in all circumstances at the owners (the clients) risk. Suitable insurance cover should be purchased to protect any items of value.

16. We are unable to accept responsibility for any inconvenience caused by disturbance of any kind, and at any time from neighbouring property, land, tenants/clients or animals. Or by the failure of local services for any length of time, such as electricity, water supply or electric equipment. Or for the unavailability of any general amenities, including television (analogue or satellite), swimming pools that may have to be drained and re-filled, serviced and maintained from time to time, road works or condition of roads. The use of all electrical items such as washing machine, dishwasher, iron, radio/cassette, kettle, hob/oven, fridge/freezer etc. are entirely at the discretion of the user, and we will not be responsible for any injury or damage that may be a result of such usage.  Views from the property may change from time to time due to happenings beyond our control, and cannot therefore be always guaranteed.

17. You are responsible for any damage or breakages, these to be reported to the local agent as soon as possible.

18. You undertake not to divulge the key safe code to any other party.

Contact Information
Sun Villa Holiday Ltd, Chancery Court, Lincolns Inn, Lincoln Road, High Wycombe, HP12 3RE

Office Hours  +44 (0)1494 429 390

After Hours    +44(0)7775 811 827

Email: info@villa-sofia.co.uk